Dissatisfied? No problem! There are no bad pictures at fotoalben-discount.de!
Hi, so you've shopped at Fotoalben Discount and now you want to return part of your order? No problem! With our convenient form, you can quickly and easily organise a returns label for drop-off at the DHL parcel shop.
To make the return as simple as possible, we have a few tips for you. But don't worry, they are not a must for the effective exercise of the right of withdrawal. You can find the exact conditions for your right of withdrawal on our information page about this.
Please send your return directly to the following address:
FOTOALBEN DISCOUNTMelanchthonstraße 12
01900 Großröhrsdorf
Germany
For our dear customers in Germany, we offer a super convenient option: you can simply drop off your package at the nearest DHL parcel shop. For a return, please fill out our online form and you will immediately receive a return label by email, which you can print out and stick on your package.
For a return, we charge you a shipping flat rate of €6.00, which is deducted from the refund amount. For particularly large packages (larger than 60x60x120 cm), we charge a bulky goods shipping flat rate of €26.00. But don't worry, you are not forced to use our DHL label. It is just an additional offer for you. The shipping flat rate depends on the number of packages and is calculated per package.
One more tip: please avoid damage and contamination and return the goods as far as possible in the original packaging with all accessories and all packaging components. If you no longer have the original packaging, please provide suitable packaging for protection against transport damage. Only inspect the items as you would in a store.
Ready? Then click on the following link to go to the DHL portal:
Go to the returns portal
If you have a complaint, please first contact our customer service, so that we can discuss the next steps. In most cases, we can immediately provide you with a replacement, without a return being necessary.