You have ordered products at fotoalben-discount.de and would like to return part of your order? We offer you the possibility, with the form below, to request a return slip for delivery in the DHL parcel shop.
To optimally handle your revocation of the goods, please note the following points.
However, the following information or compliance with it is not mandatory for the effective exercise of the right of withdrawal. For your right of withdrawal prevailing conditions, please refer to the information page on the right of withdrawal.
Please send your return goods to the following address:
01900 Großröhrsdorf, Germany
For customers from Germany we offer the possibility of delivering a parcel in the DHL parcel shop. To arrange a return, please fill out the following online form.
You can use a return sticker (you will receive an email to print yourself) to place your shipment in a DHL parcel shop.
By using our DHL label you do not pay anything at DHL Post office - but you will be charged by us with 6,00 € when we receive your returning parcel with our label.
For a return using the cheapest shipping possible. Please note that a non-free return entails very high costs, which will not be refunded under certain circumstances.
Please avoid damage and contamination. Send the product as possible in original packaging with all accessories and with all packaging components to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable package for adequate protection from damage during transport to avoid damage claims because of damage due to faulty packaging. Check the items only as it would be possible in a retail store.
If you unfortunately have a complaint regarding the goods or delivery, please start with a short to contact our customer service to clarify how to proceed. In most cases, no return has to be done here, but are available immediately in accordance replacement. If only returning without consultation with the customer, the return is basically a revocation in treatment.